Current leading design for B2B and B2C experiences at Chubb while transforming AI-enabled ways of working across the design organization.
Turned a deprioritized redesign into a platform pilot: new design system, AI handoff workflow, and a new operating model for a team of Experience Designers.
Key skills: Change management, systems thinking, artificial intelligence, cross-functional leadership, visionary leadership, user research
Tools: Claude Code, Figma, Medallia
Led design of a new feature to motivate insurance agents to quote more; drove quoting activity by 20%
Key skills: Strategic prioritization, design systems, cross-functional leadership, user research
Tools: Figma, UserZoom (UserTesting), Qlik
I’m always open to opportunities and collaborations!